What I Do When I Don’t Know the Answer
Somewhere, people got the idea that leaders are supposed to always have the answer. I understand why; there is comfort in a confident person at the front of the room. But I have come to believe that pretending to know things you do not is one of the more dangerous habits a person in charge […]
How to Give Feedback Someone Can Actually Hear
Most feedback fails. Not because it is wrong; often it is completely accurate, but because of how it is delivered. The person hears an attack, gets defensive, and the useful part never lands. Over the years, I have learned that being right about feedback is maybe a third of the job. The other two-thirds is […]