Why I Do What I Say I’ll Do
If I tell you I will call you Thursday, I call you Thursday. If I say I will look into something, I look into it. It sounds almost too simple to write about: do what you said you would do, and yet I have come to believe it is one of the rarest and most […]
What Ten Minutes of Silence Taught Me About Listening
I used to think I was a good listener. What I actually was, I eventually realized, was a good waiter someone who stayed quiet just long enough to launch into what I had already decided to say. Somewhere along the way I tried an experiment that changed how I understood the whole thing: I made […]